Webthis ebook explains the ways that customer behavior impacts the bottom line and how experience management can drive profit, growth, and value. It can be challenging to measure the roi of a cx initiative. Webby incorporating ex metrics into your roi analysis, you can demonstrate the full value of your xm program, showcasing how a holistic approach to experience. Determine if your current cx strategy delivers roi. Webour research revealed that they outperform their competitors in key metrics such as net promoter score (nps), revenue, and total return to shareholders (trs).
